Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent - Note: The Call option will not be available when TurboTax Support is closed. See this TurboTax support FAQ for a contact link and hours of operation - To contact TurboTax customer service/support use their contact website during business hours. You need to contact TurboTax support and speak directly with a support agent concerning this issue with the Quicken Offer.